SHIPPING POLICY

If you have a question about an order you have already placed, please email victoria@victoriaobolensky.com

Once the package is marked as ‘delivered’ on the tracking page with Royal Mail, we are not responsible for misplaced or stolen packages.
If the parcel is stolen, please contact the mail theft department of the shipping company (postal system or courier) for further directions. 

​Unless stated otherwise, all UK and international orders are dispatched within 3 business days and sent tracked, signed for special delivery. 

A tracking number will be provided via email where your parcel can be tracked on Royal Mail’s website.

For large parcels (larger than 46x46x61cm), parcels are sent via courier for both UK and international parcels. Large UK orders can be expected to arrive within 5 working days, whilst international orders are sent as tracked economy which may take up to 28 days at the longest. Orders can be be tracked via the tracking number found in the shipping confirmation email sent once your parcel has been dispatched.  

​ Orders provided with an incorrect address will be charged an additional shipping fee to cover the cost of resending the parcel if the correct address is not provided before dispatch.

Depending on your country, there may be an import fee to customs for the receiver to pay before the parcel may be delivered. Import fees are the responsibility of the receiver to pay. If parcels are refused by the receiver due to import fees, a refund will be given equal to the cost of the painting, but not covering the cost of shipping. 

RETURN & EXCHANGE POLICY

Refunds are not accepted except in the unlikely instance that the piece has been damaged or lost in transit. If your item has been damaged in transit, please email pictures of the damage to victoria@victoriaobolensky.com within 14 days of receiving the piece. The issue will be resolved via email communication. Thank you.